Shipping policy

Last updated: June 29, 2026

OVERVIEW
DEAD HOUSE, LLC ("DEAD HOUSE, LLC", "DEAD HOUSE", "we," "us," or "our") offers both print-on-demand apparel that is produced to order (AKA "Made to Order" items), AND pre-produced apparel that is ready to ship when ordered (AKA "In Stock" items). Total fulfillment time for your order depends on shipping time (for both item types) and additional production time (for Made to Order items only, since the item is produced after you order it).

The fulfillment nature ("Made to Order" vs "In Stock"), and an estimate of total fulfillment time is displayed per-product on each product's product page. Listed fulfillment times are estimates made by us to make your shopping experience more pleasant. Actual fulfillment times may vary due to order volume, product type, seasonal demand, carrier performance, weather, holidays, and other factors outside our control.

1 - ORDER PROCESSING
Orders begin processing after payment is successfully processed. During the brief window between when you make an order and when the order begins processing, you will be able to cancel your order. However, we are not able to modify or cancel orders once they have started processing. In a case where you intended to cancel but were too late, or your order cancellation request was rejected for being too late, you can initiate a return. Contact support@dead.house and we will be happy to help. See our Return/Refund Policy for more information.

2 - SHIPPING DESTINATIONS
DEAD HOUSE currently only ships to the United States of America. Available shipping destinations and applicable rates are displayed at checkout. We reserve the right to refuse or cancel orders to destinations we are unable to service.

3 - SHIPPING RATES
Shipping rates are calculated at checkout based on the destination, selected shipping method, and order contents.

4 - TRACKING
Once your order ships, you will receive a tracking number by email. Tracking information is provided by the shipping carrier, and we are not responsible for the accuracy, availability, or update frequency of tracking data.

5 - LOST, MISSING, STOLEN, OR DAMAGED PACKAGES
Once an order has been handed off to the shipping carrier, the package is in the carrier's custody and is no longer under our direct control. **DEAD HOUSE is not liable for packages that are lost, missing, stolen, delayed, or damaged in transit, or for packages marked as delivered by the carrier that the recipient does not receive.** Responsibility and risk of loss transfer to the recipient at the point of carrier handoff.

If your package is lost, delayed, or arrives damaged, we encourage you to:

1. Verify the shipping address on your order confirmation.
2. Check with neighbors, building management, or other household members.
3. Contact the carrier directly with your tracking number to open an inquiry or claim.
4. Contact us at support@dead.house for assistance navigating the carrier's claim process.

While we are not liable for carrier-side issues, we will make a reasonable, good-faith effort to help you resolve them.

6 - INCORRECT SHIPPING ADDRESSES
It is the customer's responsibility to provide a complete and accurate shipping address at checkout. **DEAD HOUSE is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.** Orders returned to us as undeliverable due to an incorrect address may be reshipped at the customer's expense, or refunded at our discretion.

7 - CHANGES TO THIS POLICY
We reserve the right to modify this shipping policy at any time. The "Last updated" date above reflects the most recent revision. Continued use of our website and services following any changes constitutes acceptance of the revised policy.

8 - CONTACT
Questions about shipping can be directed to support@dead.house.